New research reveals that young millennials are entering the market through a variety of paths and products. Research by Veda (now Equifax), conducted in June 2016, breaks down some stereotypes of the generation.
For CUA, Australia’s largest member-owned financial services provider, deciding to implement CCR was in large part about paving the way for other mutual banks and member-owned financial institutions to do the same.
"Under CCR, we will know more about our customers’ credit histories and financial habits, and will be able to use that knowledge to help them make better credit decisions," said Scott North, CUA Chief Risk Officer.
This paper looks at the steps that a credit provider needs to consider to successfully introduce CCR data into their applications process to realise benefits.
The originations process is complex and requires strong change management disciplines. To implement CCR, credit providers will need to work through a series of steps to set business objectives and determine the right time to participate.
For most, CCR is an acquisition tool that allows organisations to grow their lending books without increasing risk, or to maintain their current portfolio size while reducing risk. Far more than just an originations tool, CCR can benefit portfolios at every stage of the credit lifecycle. The truth is no consumer credit providers’ business strategy is complete without a holistic approach to CCR.
For Peter Coe, Chief Risk Officer at BMW Financial Services, being one of the leading auto-financiers to implement CCR is critically important in a highly competitive auto-finance market.
“Banks and other multi-product lenders have access to more readily available information about a customer via a banking relationship. For us, CCR gives us immediate access to a broader picture that
will allow us to make more efficient credit decisions based on an individual’s current credit exposure"
CCR holds the promise of something for everyone. Risk managers like CCR because they can more accurately manage risk in a portfolio. Technologists and operations teams like CCR as it supports automation. Disruptive players like CCR because they can introduce new risk-based priced products to the market. But the real winners from all of these are actually the end customers, consumers.
March 2015 marked 12 months since Comprehensive Credit Reporting (CCR) became a reality in Australia. Over the past year, we've seen the market begin to change and our predictions about CCR put to the test. Equifax is in a unique position to report back on the overall industry changes brought about by CCR. In the past, we theorised about who would be the first to participate and how they would approach their implementation. Now we can test those theories against what has actually transpired in Australia.